Event operations and delivery professional with 6+ years across high-volume live events, employer-engagement programmes, premium hospitality and busy customer-facing operations. Strong in end-to-end logistics, stakeholder communication, venue readiness, staffing, event systems and calm onsite problem-solving. Combines practical delivery with workflow thinking across registration, lead capture, scheduling and post-event reporting.
Selected impact
366+live events coordinated in 14 months
10+events delivered per quarter at CareerTree
48–50+interviews coordinated in one event cycle
25people led in five-star hospitality
Experience
London & nationwide
Independent Event Operations & Systems Practice
Developing practice · Event Ops Friction Audit
Developing an evidence-first diagnostic for recurring event organisers, mapping friction between registration, attendance, lead capture, follow-up and reporting.
Translate operational findings into concise Friction Maps and scoped, owner-portable implementation plans.
Build reusable run-of-show documents, checklists, handoff rules, trackers and operating packs while keeping client tools and decisions client-owned.
London
Events Organiser / Event Systems & Operations
CareerTree
Owned operational delivery of 10+ events per quarter across employer engagement, student recruitment, workshops and career-fair formats.
Coordinated up to 23 exhibitors at a single event and around 60 across the wider London programme, covering onboarding, communications, readiness and onsite support.
Managed 48–50+ interviews in one event cycle through structured candidate flow, scheduling, exhibitor readiness and live issue resolution.
Implemented workflows across Airtable, Softr, Make, Eventbrite, Tally, Mighty Networks and Zoho, connecting registration, lead capture, interview scheduling and reporting.
Supported a community platform of around 400 members with onboarding, live content and engagement between events.
Epping
Assistant Manager / Holding General Manager
Mitchells & Butlers — Harvester
Held General Manager-level responsibility for daily operations, guest service, team performance, shift readiness, stock control and live issue resolution.
Created weekly rotas, coached team members and helped improve team efficiency by 15% through clearer standards and role allocation.
Helped implement stock-control, training, rota, reporting and feedback-monitoring improvements; internal performance reporting later documented improved sales and gross profit versus the prior year, achieved by the wider site team.
Managed invoicing, supplier discrepancies, ordering and compliance-led food, fire, health, safety and licensing standards.
Nationwide UK
Event Team Manager
The Fun Experts
Coordinated 366+ live events in 14 months across a high-volume national programme.
Managed staffing, rotas, equipment preparation, van readiness, setup, breakdown and live task allocation across changing venues and timelines.
Maintained programme-reported customer satisfaction above 90% through proactive communication and rapid issue resolution.
Produced and worked with risk assessments and method statements, protecting client sites and event assets through delivery.
Rhode Island, USA
Banqueting Houseman Team Leader
Ocean House Collection
Led a 25-person team across setup, live operation, room turns and breakdown for luxury weddings, corporate meetings and high-profile guest functions.
Supported lead organisers with staffing, equipment, timing and room-configuration recommendations under tight timelines.
North West UK
Agency Bar Manager
Getstaffed UK
Supervised bar teams and service standards across stadiums, warehouse events and other large-scale event sites.
Trained colleagues into supervisory roles and contributed to a reported 33% reduction in service time through workflow improvements.
Core capabilities
End-to-end event operations
Employer, exhibitor and stakeholder coordination
Run of show, floor plans and venue readiness
Team leadership, rotas and briefings
Registration, scheduling and lead capture
Reporting, CRM outputs and continuous improvement
Supplier, stock and invoice coordination
Risk awareness and contingency planning
Tools
Airtable · Eventbrite · Zoho · Make · Softr · Tally · Mighty Networks · Excel · Google Sheets · Microsoft Office · Canva · Zoom · Microsoft Teams
Education & credentials
BA (Hons) Event Management University of Central Lancashire · 2021